Refund policy

Return & Refund Window

You may request a return or refund within 14 days of the purchase/delivery date. To be eligible for a return, candles must be:

  • Unburned and unused
  • In their original packaging (or as close as possible)

 

Damaged or Defective Candles

If your candle arrives damaged or you believe it is defective:

  • Contact us within 7 days of delivery.
  • Provide your name, order number, and photos of:
    • The candle
    • The packaging
    • The specific issue (cracked jar, broken lid, discolored wax, etc.)

Once reviewed, we will offer one of the following, depending on the situation:

  • A replacement candle, or
  • A store credit, or
  • A refund to your original form of payment

 

Burn Performance Issues

Because candles are impacted by how they’re burned (wick trimming, drafts, burn time, etc.), we may ask for photos and a description of how the candle was burned if you report a performance issue (such as tunneling, weak scent, or sooting).

  • If the issue appears to be a product defect, we will work with you on a replacement or store credit.
  • If the issue appears to be related to burning conditions, we may provide burning tips and guidance but may not always be able to offer a refund.

 

Scent Preference

We understand scent is very personal. However:

  • We cannot offer refunds on candles that have been burned or heavily used due to personal scent preference.
  • If you lightly tested the candle (one short burn) and truly dislike the scent, please reach out—we may offer a one-time discount or store credit toward a different scent at our discretion.

 

Non-Returnable Items

The following items are final sale and not eligible for return or refund, except in cases of damage or defect:

  • Custom or personalized candles (special labels, names, dates, etc.)
  • Clearance or sale items marked as “Final Sale”

 

Return Shipping

  • For damaged or defective items, we cover the cost of replacement shipping.
  • For change-of-mind returns (you changed your mind, wrong scent chosen, etc.):
    • The customer is responsible for return shipping costs.
    • Original shipping charges are non-refundable.

 

How to Request a Return or Refund

To start a return or refund request, please contact us at:

Email: thevelvetwickcc@gmail.com

Phone: 662.902.5487

Facebook Message: The Velvet Wick Candle Company 

Include:

Your full name
Order number / proof of purchase
A brief description of the issue
Photos, if the item is damaged or defective